Return Policy

DO YOU WANT TO RETURN YOUR ONLINE ORDER?

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

 

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 3 calendar days from the delivery date.

 

DO I HAVE TO PAY FOR RETURNS?

In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.

 

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via Coupon or refund in your account.

 

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.

 

WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

Contact our Customer Service department and we will resolve the problem as soon as possible. Raeij.com reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.